RBI to conduct customer satisfaction survey on bank mergers

The proposed survey will cover a total of 20,000 respondents from 21 states, including Uttar Pradesh, Maharashtra, West Bengal, Tamil Nadu, Bihar, Karnataka, Madhya Pradesh, and Gujarat. In all, there will be 22 questions.

from Wealth-Economic Times https://economictimes.indiatimes.com/wealth/personal-finance-news/rbi-to-conduct-customer-satisfaction-survey-on-bank-mergers/articleshow/82269672.cms