Irdai asks insures to be more transparent in health insurance claims settlement, specify reasons of denial

"All the insurers shall ensure putting in place systems to enable policyholders track the status of cashless requests/claims filed with the insurer/TPA through the website/portal/app or any other authorised electronic means on an ongoing basis. "The status shall cover from the time of receipt of request to the time of disposal of the claim along with the decision thereon," said the regulator.

from Wealth-Economic Times https://economictimes.indiatimes.com/wealth/personal-finance-news/irdai-asks-insures-to-be-more-transparent-in-health-insurance-claims-settlement-specify-reasons-of-denial/articleshow/81625813.cms