Insurance policy holders can now make e-complaints

​​ The new rules notified through an official gazette also pave way for setting up a complaints management system to enable policyholders to track the status of their complaints online.

from Wealth-Economic Times https://economictimes.indiatimes.com/wealth/personal-finance-news/insurance-policy-holders-can-now-make-e-complaints/articleshow/81343589.cms