RBI to make banks pay for high level of consumer complaints filed with Ombudsman

During 2018-19 the complaints received at OBOs rose by 32,311 taking the total to 1,95,901 complaints over the previous year (1,63,590), recording a year on year (Y-o-Y) increase of 19.75%. Of these, 72.19% were received electronically.

from Wealth-Economic Times https://economictimes.indiatimes.com/wealth/personal-finance-news/rbi-to-make-banks-pay-for-high-level-of-consumer-complaints-filed-with-ombudsman/articleshow/79560852.cms