DGCA to monitor passenger complaints, ensure timely redress

A senior official at the the Directorate General of Civil Aviation (DGCA) told ET the move is aimed to empower the passengers at a time when air passenger ridership numbers are rising with many first-time fliers and carriers are adding new flights and routes to cater to the growing demand.

from Wealth-Economic Times https://economictimes.indiatimes.com/wealth/personal-finance-news/dgca-to-monitor-passenger-complaints-ensure-timely-redress/articleshow/72035950.cms